When my dishwasher stopped draining American Home Shield referred my to A-Town. The tech Aaron arrived on 3/18/11 and spent 15 minutes with the dishwasher declared it was a plumbing issue and left. The plumber spent 3 hours re-doing the plumbing despite telling me shortly after he arrived that the problem more than likely not plumbing. But he wanted to be thorough. So A-Town and Aaron were sent back to fix the dishwasher on 3/25/11. This was another 15 minute visit. Aaron then told me the dishwasher needed a new motherboard and he would order the part and reschedule when it arrived. As I write this it is 5/3/11, nearly six weeks from the date of the original visit and I have not heard from A-Town once since 3/25/11. I have called them, they did not answer the phone or return my calls. I have call American Home Shield many times regarding this horrible situation and each time they assured me that A-Town and had an order in for the product and they would contact me, which has yet to happen. In conclusion, this is an incompetent and even worse apathetic company. By no means should you allow these people near any of your appliances and should you be referred to them by your home warranty company refuse them and demand someone else. They are an absolute failure as a company and brands like American Home Shield should not associate with such failures.
I would give zero stars if it were an option.
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