I rented a limo from A2Z for my son's prom with 12 passengers. A2Z showed up with the ""party bus"" I was promised for $1200. I paid the driver in full up front in cash. Approximately 15 min after paying the driver, I noticed the bus was extremely hot in the back where the passengers sit. I questioned the driver and he tried to turn on the A/C only to discover it was broken. At that time, my passengers arrived and began to sweat in prom gowns and tuxedos because there was no air. I called the dispatch and they RELUCTANTLY agreed to switch out the bus for one. Here is where the trouble started. The driver parked the ""hot"" bus at a 7-11 parking lot for approximately 1 hour while my kids waited for the replacement bus to arrive. Keep in mind, this hour was on my dime. I paid for them to have working equipment, not sit in a parking lot. Ultimately, the replacement bus arrived and it was horrible. It was old and resembled an airport shuttle bus. Very poor quality and my passengers were mortified. They were more than an hour late to prom and were dropped off in a pitiful excuse for a bus. When the kids began to complain to their parents, I asked them to send me a photo and I was shocked. We paid $1200 cash for a nice bus and they were ripped off. I tried calling the A2Z Limo dispatch again and they would not answer our call. I suppose they had caller ID. I called several times from my own cell and my fathers cell. Neither were answered, all ignored. Soon after, we began receiving random text messages from unknown numbers saying ""SUP"" and ""WHO IS THIS, etc."" - It was the A2Z dispatch management using cell phones to make sure they were not ignoring someone elses call. We were pretty angry by this time. In an effort to make contact with the company and demand a partial refund because we were not in a bus that was of equal quality, we ended up driving out to the prom location to see the bus ourselves and talk to the driver. The driver was very nice. We asked the driver to call his boss, named ""JIMMY"" and allow us to speak to him. Naturally, Jimmy answered immediately. The driver gave the phone to my father and things got increasingly ugly from there. Jimmy was rude, disrespectful, argumentative, demeaning, arrogant and cocky. He hung up the phone on us multiple times and we were just ""talking"" - trying to improve the situation. In the end after MUCH MUCH MUCH negotiation, the company sent out a Stretch Hummer to pick the kids up from Prom. They only had enough time to spend an hour in the Hummer. Bottom line, we asked for additional time and they never called back. When the kids got home they felt cheated, as did the parents. I filed a complaint with the Better Business Bureau. We believed that a portion (at least half) of our money should be refunded immediately due to the lost time from sitting in the parking lot at 7-11 for an hour and also due to the poor quality bus they were dropped off from prom in. In addition, the sheer fact that this man (Jimmy) was so unbelievably rude was disgraceful. I would never recommend this company to anyone and I feel that he should refund half of our money due to the inconveniences, terrible service, time lost and lack of quality. So far, we have not seen a dime. Disgusted with this company... DONT USE THEM!
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