This customer is misstating the facts. The facts are that his desktop repair took less than two weeks and it took that long because the initial part was bad. That repair was ready in less than two weeks and the customer was informed at that time it was ready. He could have picked up that repair immediately. He chose not to pick up when he was informed that the desktop was ready. He picked up the desktop about 8 days after being informed that desktop was ready. The desktop was demonstrated to the client working correctly upon pickup. As to the laptop the customer stated that the laptop had fallen and the screen was cracked. Our repair diagnosis discovered that besides the screen being cracked that the fall had damaged the system board. The client was informed of that. The client was informed that there was a non refundable diagnostic fee before leaving his equipment and chose to do so. The desktop was working properly upon pickup and given a proper diagnostic on the laptop. The client chose not to repair that machine. We are sorry that we could not fully help this customer.
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