ONE AWFUL LIMO, thats what they should be called! \r
We booked this limo with ""Nona"" 4 days prior to senior prom a 18 person hummer limo for $1500 for 6 hours. When we asked for them to be there by 7 (prom starts at 8) she said they had a wedding and would be there BY 730 no problem so we booked it. She charged our card the FULL amount 3 days prior to the event. Dont you pay for your services when you receive them? But whatever we have 18 kids coming over for prom that are very excited. The limo driver ""Jeff"" callls us at 730 on the day (when hes supposed to be there) saying hes just NOW on his way to dropping off his party in Laguna Beach and will be 30 minutes late we say ok fine. 8:10 and we call him again he says hes just NOW dropping off the limo party so we call Nona who answers with kids screaming in the background and was EXTREMLY rude, didnt care that not only was our limo driver going to be over an hour late but that we had 18 kids waiting to get to prom that had to be there BEFORE 9:30 when the doors close and they cant get in. She said she would call me RIGHT back its now 815. 830 I call Jeff back who states he is just leaving Laguna will be to Huntington Beach in 30 minutes and when he arrives needs 10-15 minutes to ""clean out his limo cause the wedding party trashed it"" The kids have to be to prom in Yorba Linda BEFORE 9:30 (when the doors close) which I remind him at that point he says ""No way can I do that, I cant get them there before 930"" ARE YOU KIDDING ME??? He says ""they are better off driving...."" I explain to him that he could have atleast called me to let me know this (I had to keep calling him) So I of course have to tell all 18 very anxious kids that they need to get in thier own cars and figure out a driving situation most of which got dropped off by thier parents thinking they had a limo coming (by this point they are already 45 min late to prom and still have a 30 min drive in front of them) I called Nona THREE TIMES- of course no answer! When she finally calls me back 35 MINUTES LATER she says rudely ""ok well do you want me to cancel it or what?"" Umm ya I already have spoken to Jeff at this point who says he cant make it THESE KIDS ALMOST MISSED THIER SENIOR PROM AND PAID $75.00 EACH JUST TO GET IN and she could care less!! Still has not called to back to apologize, offer a discount and to top it off that was Saturday its Thursday she STILL hasnt refunded my card! Im going to the BBB also. Im still so upset that anyone can run a busniess like this and be ok with it all, DONT USE THEM!!!\r
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