1. Service was very poor. The server did not bring fork and we waited. Then he did not bring the serving spoon and we waited? We would look around if someone could help us? The waiter showed by after 15-20 minutes??
2. I was overcharged for a dish I did not have? I called the restaurant manager and he asked me for copy of bank statement, receipt and my ID card to consider a refund??
3. In addition, the manager asked me to drive all the way to this location at shops at Legacy for $27??? He told me it is his company policy, which I am not challenging.
4. The manager instead of being apologetic started telling me ""People do this as economic times are hard."" What would you anyone say to a comment like that??
b) Then the manager started raving about he brought this restaurant from $300,000 to $1 M.
I am pleased to know that but how does it address my concern??
5. I called the restaurant owner. He came on the line and sounded impolite and did not want to talk and made an excuse that he was in a meeting. After insisting, he just gave me an email to write and thats it. No Apology.
I have never had such an experience as to how I was treated.
At this point, I don't even care about the refund and choose not to communicate further however wanted to make sure reasonably share my experience with all.
Thank you.
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