I went on a wine tour with 14 friends, coworkers and significant others. Our driver Robert was very courteous, passing out business cards etc. This being the 1st time taking a wine tour trip I figured everything would go great. Sigh, but they didn't. We scheduled 3 wine stops after being told that from our location that would be fine with the 7 hour rental time. \r
\r
Spot one: Our driver gets lost, goes up and down random driveways, and stops in the middle of streets to ask for directions, to where finally I had to call the 1st vineyard to ask for directions on how to get there. The sad part is, there is a HUGE!!! Sign on the main street stating the vineyard and arrows to follow. That being the case we were 15/20 minutes late for our tasting. \r
\r
Spot two: After arriving at spot one late we rush our wine tasting so that we can be at spot 2 on time, a spot that is only 10 minutes away. Before getting in the limo I confirm which spot we are going to. E.G., ""the next spot is XYZ right? We're going to XZY next."" Alas, our driver takes us to our 3rd spot instead causing us to have to wait additional 15 /20 minutes before they can accommodate us.\r
\r
Spot three: Same story. Due to being early/late to spot 2 have to wait to be seen at spot three. Finally the day is done. \r
\r
He drops off the first bunch at their pick up location and then is off to drive us home. Half way there says he needs to stop for gas (okay) and states that ""I'm doing you guys a favor. Normally I make the customers pay for their gas."" DON'T FALL FOR THIS! IT WAS HIS WAY OF MAKING SURE HE GOT A TIP. They have company credit cards.\r
\r
After all is said and done we are now an hour and 9 minutes over our 7 hour rental. I call that same night explaining our situation and the lady I spoke to was very nice. She took my information, stated that someone in billing would contact me on Monday and I wouldn't be charged for it. LIES!!\r
\r
I call on Monday just to confirm that I wouldn't be charged and am told that everything is taken care of and not to worry. That night I get a bill for going an hour and a half OVER! I call the next morning and THANK YOU LORD! Speak with the boss. I explain my situation and he states that there is nothing he can do and that no one should have told me otherwise. He finally relents and states that he'll charge only ½ of the bill but continues in the next breath that the longer that we talk the more inclined he is to not adjust the bill at all! Such an ass. Will NOT! Be using this service again and plan to post on all available media options. If the bill had just been adjusted the whole thing wouldn't have been so bad and would have used their services in the future but with just a different driver. \r
\r
more