I just do not believe this place has the audacity \r
to be in operation. I have been a client since 1984 and have never been so demoralized and felt so cheated as I have during my last visit in mid March of this year, I had requested a morning appointment, since I work in downtown PIttsburgh. I was told that the earliest apointment that I could get would be in late April. I took that appointment. I told the associate that that I had been a customer for over 25 years. I was informed by this person that my file had been lost so there was no record of my existance as a customer. Upon my visit I was really surprised at the dank and dirty entry into the shop. I signed in for a new supply of contact lenses. I was asked to wait and the doctor would be with me shortly. Later, after I had been seen by the doctor, I was again asked to wait as they prepared the fitting room. After my fitting I was escorted to another room where the associate told me that a years supply of contacts would be $269.00+ and that I must pay a fitting fee of $60.00, outrageous. I paid the fee and left the building. I was contacted three weeks later and was told, my lenses were in. The next visit was more appalling than the last. I waited over a half hour and was told that they were short handed today and that is why I had to wait (do you think I would have gotten a phone call telling me this...no). Other clients entered the store and they were taken before me! When I got home that day I logged onto a contact lens website and purchased a year supply of lenses for $45.00 with a reduction of shipping and handling. Caveat Emptor....
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