Took my computer in on a Thursday around 1pm...was told i might get it back tomorrow or Monday probably at the latest. Ended up taking 3 weeks to get back.
Was told on 2 different occasions I would receive a call with an update and never did. I did receive update calls throughout the process but not on those 2 days i was told i would.
Very unclear regarding explaining the costs of services over the phone...was only told about the cost of the equipment (external hard drive) but the additional fees applied were not discussed. Approximately $79 was discussed for the external hard drive and what i was expecting to pay when i went in...had a $205 bill I had to pay when i went to pick up my computer.
Overall very upset with my experience. Would never do business with again and would not suggest others to do business.
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