This woman came in to find out why her door wouldn't open. As ALL shops including dealerships we charge a $75.00 diagnose fee. We diagnosed the problem and ordered the part from ""the dealership"" which was a special order part and they told us the part would be in Wednesday or Thursday. The customer had to rent a car so when the part hadn't arrived come Thursday we told her we would try to just fix the door for her (for FREE). We were able to fix the door and she came in Friday to pick up her vehicle. She called when she got home stating the door wasn't working again so we told her bring it back up there so we could look at it (mind you the special order part still had not arrived so we were trying to HELP the customer). About 20 minutes later a young guy and girl came in threw down the receipt and stated ""we want our $75 back so we can take our car to the dealership and get it fixed by someone who knows what they are doing"". Totally caught off guard we then got into a verbal confrontation after asking these ""kids"" to leave numerous times. Finally the actual customer came in and was surprised to find all they yelling going on. We then decided to call the cops to have these kids removed from our property (not the customer). These are the kind of people who ruin chances for other people to get help. Oh and FYI the cops that came were actual customers of ours LOL. They told you what YOU wanted to hear! Have a GREAT Memorial weekend!
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