In response to your letters dated May 7th. The industry standard for sound levels in an auditorium should not exceed 85 decibels. If I were to turn the sound up to a fader level of 10 the sound would not exceed 85 decibels. On Saturday the 7th you complained that the sound was too loud and my manager changed the sound level from 5.7 (76 decibels) to 4.7 (72 decibels). He also entered the theatre and found the level to be quite below industry standards. At no time was there ever a second report of the sound being too loud until after you exited the show. This basically gave us no chance to make the situation comfortable for you. The movie you were seeing, Thor, has quite a bit of action sequences throughout. As one should expect there would be many scenes that would be louder than a non-action movie but as I stated the decibel levels remained between 72 and 76 decibels. Also, on Sunday many patrons, leaving the movie, were surveyed as to the sound level and there were no complaints.
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