Used unorthodox methods by gluing fabric together to create tufted pleats; they corrected the work by stitching the tufts together which is still unacceptable by any well respected upholsterer. Does not pay attention to customer complaints or directions. Very slow in work performance. Allows unacceptable work to leave warehouse thinking customer will accept the atrocities while paying top dollar. Final product received after 5 months and still dissatisfied.
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