I don't know @ anyone else, but times are tough in my household ! My car was totaled last year and I'm looking for a good deal. I've been shopping around and have found that most salespersons are too pushy, intimidating and basically too hard core for my mellow personality. I was about to give up. I stopped in at Lincoln Ford Mercury in Rosenberg expecting the same old scare tactics. WOW ! I encountered a helpful, polite young man named Bob. I waited for the ""rush"". To my amazement, he actually LISTENED to me. Even better, he heard what I was saying !! While I'm not able to purchase a car today, when my settlement comes in, I'll be back to drive off in an economical Fusion that Bob helped me decide on. He took the time to go through the options to see which ones I would benefit from. Is Bob a product of your training, or is it just his personality ? All car dealerships should have at least one Bob clone, your customers would be much happier ! I look forward to coming back in....I've NEVER said that @ a car salesperson before ! Please pat him on the back for me, Renee
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