Shannen on the live chat or replying to emails was very quick, courteous & helpful. I ordered some prescription Bolles and they arrived within their specified timeframe and the prescription was right on! The glasses are excellent quality (Bolles are very, very good in case you weren't aware) and the prices can't be beat. We'll be ordering from them again in the near future, I'm shocked at some of the negative reviews~whatever problems they've had in the past they've obviously done their homework and have got the system down A+++!
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