I almost didn't visit this store after reading the reviews about bad customer service. I figured I have been to Hancock many of times and paid a good penny and received mean looks, bad cuts, and been ignored plenty of time so why not give it a try.
I was surprised at the amount and choice of fabric they have along with the great prices. I was able to pick up fabrics that I normally can not buy and have to do without. I didn't even have time to visit the entire store it was so big. I thought I was doing great getting embroidery thread for a buck and a half and they was told at the check out I could purchase 10 machine needles for the same price. WOW..
As far as the customer service. Before we were even finished shopping a sales lady came over and took the fabric from our hands and offered to start cutting it for us. She was not overly cheerful but she smiled at us often. All the clerks I spoke to were helpful and smiled at me. They answered questions as I asked them and they pointed me to areas I inquired about.
The only thing disappointing was the fact that they had no shopping carts. Not advisable to go with a child and when your hands get full I guess you've spent enough.
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