I have had great experiences every time I've been there. The tailor has been able to do alterations on coats that others in the city have not been able to mend (a duck canvas coat), as well as deliver on-time. Additionally, they have twice been able to get tailoring and cleaning done in a time frame sooner than they had initially quoted.
I've had poor experiences at several cleaners in the city, but Four Seasons has always delivered.
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