I've rarely had such a negative experience with a business. I purchased two Western Digital Hard Drives from DataVision via ebay about 9 months ago. They both arrived about a month later. One of the drives was dead on arrival so I shipped it back on my dime and after another month passed a new drive showed up. This one was also dead on arrival. I paid to ship it back, followed up with an email. There was some confusion with the RMA # on my part, but I called several times to clear it up and sent the UPS tracking number to customer service. Each time I was told they would look into it. Finally after calling and emailing numerous times I got a call from them saying they would refund my money to paypal and that it may take some time to go through. After a month with nothing, I started emailing and calling again. The response I got today was my favorite part. Customer service told me that she tried everything she could to refund my money, but that I would have better luck disputing the charge. Of course this a charge from such a long time ago, that I doubt it will be easy to get refunded. At this point I'm out almost $400.00 from DataVision not counting the cost of shipping two drives bak. Never again.
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