I'm not the type of person who normally writes reviews but I was so disappointed with the service that I had it was necessary to caution anyone who goes to Southern Bridal in Mandeville. So here goes a list of my issues. #1) I had purchased my dress but never seemed to get a phone call stating that my dress came in. As a worried bride , of course I had to call instead and ask them (Which was over 3 months!!!!). Surprisingly my dress came in that day (should I even believe that?). #2) My dress was to be bustled for the reception. I requested for a french bustle and when I came to pick it up it turns out half my dress was PERMANENTLY bustled (which is what I did not request and even if it was permanently done why would you only do half?). #3) My next trip, which they were suppose to fix the bustle was another disaster. When I got there my dress was still messed up and the bustle wasn't fixed!!!!! Are you serious? My sister-in-law had to wait with me for over an hour for them to fix it. #4) I ordered a sash to wear with my dress. When I took my bridal pictures outside at the park there was a huge difference in color between the dress and the sash. I called them the following day to see if it could be returned because I never wore it and the original tags were still on it. Their answer on the phone was ""the owner is on a trip in the bahamas now so you should call back in May"" #5) Today is May 3. I called and spoke to the owner and asked to return the sash. She said I could not return it because I used it in my pictures and already wore it! If I would have used it, of course I would have kept it!!! I told her I never wore it and still had all of the original tags and all on it. I can only get store credit. NO BRIDE ... NOBODY SHOULD EVER GO THROUGH THE EXPERIENCE THAT I HAD AT SOUTHERN BRIDAL. I AM SO DISGUSTED WITH THEIR SERVICE.
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