i have worked for them for six years, and for the most we were a great company that tried to be innovative and help every customer any which way we could with in reason.
Sadly though, over the last two years, the company has taken a nose dive. with everyone focusing on how to blamew others for faults and trying to get more tight fisted with profits. customers satisfaction and trying to be fluid and changing has hurt this business badly. top it off the economy hasnt help.
I remember a time when laziness was so profound that we would give every customers phone a chance even if it seemed hopeless. but those days are. if your phone looks like it might be too time consuming for the techs pocketbook, it isnt even giving any effort to fix it. i didnt realize how bad it had gotten until after i was pushed out of the company, by thier limitoing what i could do until there wasnt any work left and i went to some of the shops whpose repairs we said couldnt be done, and i ended up fixing myself after putting some effort into it.
if they shape up they can be great again, but as is, sinking ship
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