I purchased a $800.00 recliner sofa from Becks in February 2011. Within 1 month, the frame of the sofa began /falling apart. We contacted Becks and they sent an appraiser to our home on 04/18/11. He agreed that it was a manufacturing defect and submitted a report to Becks. Three weeks later we called to fuind out if they would replace the sofa. They notified me that they were going to repair the mechanism of the sofa. The also said it would take approximately 8 weeks. I have attempted to speak with a store manager on three occassion only to be transfered to a voicemail wit no returned phone call. Today is 05/12/11, I called and was told, "Your part should be in any day now." Meanwhile, the couch has nearly fallen apart and is not fit to sit on. Again, I asked to speak to a manager after sspeaking to a very abrupt and rude Customer Service Representative. DO NOT DO BUISNESS WITH THIS RIP OFF COMPANY.
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