All I needed was a paper stating I was indeed pregnant and my due date faxed to my insurance company so I could KEEP my medical insurance. I was unable to pick up the paper because I had just recently moved to a different state and Dr. Koon's assistant, Michelle refused to fax me the paper. Not only had I spent my first 6 months with Dr. Koon but I paid them over $1000 for their services. I was almost denied my insurance because they refused to fax me a little peice of paper. I don't believe this facility cares about their patients at all. I also preferred Dr. Wilkey (I went to her one time when Dr. Koon called off) because she listened to what I had to say and answered all my questions. I always felt rushed out the door with Dr. Koon, my appointments with him would only last for 5 minutes and his assistant was very cold and not personable at all...Needless to say, I'm very disapppointed with Desert West and I'm glad I'm not delivering with them.
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