I like Karen as a hygenist. She is a very nice, engagimg person and does a very thorough job. However, but this is the 2nd time in a row where Karen was running a bit late I have had to wait close to 1/2 hr past my schedud appointmet time. I have 2 issues with this; 1. Couldn't someone from the office call me to let me know she is runing a bit behind? 2.) My daughter Erin was 10 minutes late to her last appointment. We received a phone call from someone at the office asking where she was and she felt her hygenist was obviously annoyed with her. She told me her hygenist barely said two words to her the entire time she was cleaning Erin's teeth. It appears there is a double standard.
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