I dont even know where to begin. Auto Trader online had a deal in which they gave me a quote for the trade-in on my Jeep. It was a great offer so I decided to try GP Ford. I asked originally to only be contacted by email and that I would contact them via phone once I found a vehicle I wanted to make a deal on. I am busy all day with school and work and didnt have time to talk to a salesman. I have sold used cars myself and knew how it all went. Saturday morning came, and I had been called twice before 9am. Ridiculous. Right then I decided I wasnt going to give them my first shot so I went and visited a few other dealerships. After not having any luck finding what I wanted and a poor experience at Vangergriff Honda, I decided to go ahead and try GP Ford. As soon as I got there, I asked for the internet manager who I had previously talked to on one occasion. Brandon was very easy to work with and would get a 5 star review had the rest of his team not been such a flop. First of all, the 2008 Ford Escape I bought only had 39k miles, but already had a drivers door seal that leaks bad when it rains and I didn not know until I went to wash my car a few days later. They refused to fix it. Not only that, the alignment was off. They did offer to fix that so I had to come up on another Saturday and waste an hour a half of my time having them fix something that should have already been done. By the way, it still isnt fixed. Now it is off the other way but I do not have the time to go waste for them to try to fix it once again. Lastly, I got a call today and was informed that they gave me the WRONG LICENSE PLATES. A month later at that! Are you freaking kidding me? Their service department is obviously absolutely horrible and they have made no attempt to make things right. They got their money I suppose. They wont hesitate to brag how they got David Murphy and some of the other Texas Rangers free rides. But do you think those guys are really going to tell people to go to GP Ford? Doubtful. Would I? Absolutely had I had a better experience. I definitely will not be going there for service or to by another car. Dont go to Grand Prairie Ford. Hopefully the internet manager, Brandon, will be working for a much better dealership by time I am reayd to buy another vehicle.
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