Words cannot express the gratitude I have for Joy and her staff at Salon Bravissimo. Lets just say I had an “extensions” disaster. I have short hair and was in need of a change so I decided to explore the world of hair extensions. I did, what I thought was good research. I made an appointment with an unnamed salon, had a consultation and brought multiple photos of what I wanted. I was quoted a price and assured that would do the job. After the appointment I went into a panic. To avoid confrontation I paid, smiled and ran home. The hair was the exact opposite of what I wanted. It was coarse, stringy and it didn’t match my hair as closely as it should have. The hair wasn’t cut in layer so it almost resembled that of a lady mullet. It was a woman’s worst nightmare. Long story short I didn’t know a darn thing about extensions, I just knew it wasn’t right. When I called the unnamed salon the response was “I am really busy but I will try to get you in the next month”. I was mortified. So I called Salon Bravissimo. The staff was very kind and Joy- “The extension Goddess” agreed to stay late on a Saturday to look at my hair. They were very warm and inviting and addressed my concerns like a best friend would. I was in tears and they hugged me and assured me it could be fixed. After identifying the issues Joy and her staff immediately started to come up with ideas and eventually a solution. She ended up removing them completely- correcting the color and put in almost double of what I had in. The hair was soft. The color was amazing and the cut was just what I had pictured. Joys attention to detail and “can do” attitude calmed my fears and made me feel like family. I could go on and on about the staff and how fantastic everyone was but I think you get the point. So bottom line- if you want a salon that is going to listen to your needs and care about you- SB is it. If you want professionals who are down to earth and kind- SB is it. I have never been to a salon that cared more about me and the smile on my face than my checkbook. As for extensions- don’t go anywhere else. Joy knows what she is doing and both she and her staff truly do care about your happiness. I am a client for life and I have no doubt you will feel the same. Thank you to both Joy and your staff.
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