I've been going to BRVC for the past year (ever since I got my puppy). I was sold on it after reading the reviews on Yelp and am still a satisfied customer a year later.
Their customer service is great. The doctors and techs seem very knowledgeable, thorough and loving towards my puppy. After my puppy was neutered a day later he had a bit of skin irritation, I was able to go in around 7:30-8pm, and a tech looked at him and then the vet. They prescribed an antibiotic that quickly took care of the rash and called to follow-up and check on his status. They also called a couple times to just see how he was recovering from the surgery.
They have a pet supply store next door which is convenient and carries Natural Choice dog food. They have one of those rewards programs (10 bags = 1 free bag).
On a separate note, I was talking to a family friend who has lived in San Ramon for the past 30 years and has been taking her dogs to BRVC ever since they've existed. She's been very satisfied with them, and currently is working with them and a specialist on her dog's serious health issues. She highly recommends BRVC as well.
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