I, very rarely, reach out to these venues to post negative feed back. As someone in the service field - I understand the importance of raving about and seeking good service. I was so very disappointed with my recent move through Isaacs and I took personal offense to the lack of follow up and effort to make it "right". Don't get me wrong - the movers themselves were wonderful. However, 3 VERY important things: Time, Price and follow up were so disappointing.
First off, this was my second time using this company. I am in the property management field and highly recommended them for over a year after my first move with them. They worked very hard to keep a good relationship with the community I was running. And I heard it all "service! service! service!" from them so often.
When I was transferred cross country with my company I sought out 4 companies to bid out my move which was at my own expense. Isaacs was close - but still more expensive then the other 3 bids... I choose to use them because I felt I had built enough trust with the company and they were SO thorough with their bid process that I figured their price would hold up through the move.
I was also assured that my things would arrive at a particular date/time and I even paid a premium to "guarantee" the spot. The only thing that would have delayed it (according to the sales man) was "extreme weather" which I assure you there was none.
In the end:
1. The truck didn't show up when we discussed and was days behind our schedule
2. The bid was about $1500 off!!
3. They only help packing with 3 boxes... and these boxes held the only items that were found broken.
4. It took us repeat calls to get any feedback/updates/call backs
5. There was no follow up once they knew how unhappy we were with the out come.
6. There was no refund offered - not even the extra amount I paid to have our items "rushed"
7. The car company that THEY recommended took 3 weeks longer to deliver our cars then stated. (Again, I am big with recommendations... if you're going to recommend a company - make sure they are good. I trusted Isaacs to point me in the right direction and they did not)
Over all, I am so extremely disappointed in the service and personally insulted that after I sent them business and PERSONALLY recommended them... that my dissatisfaction seemed to mean nothing to them.
I would never use them again and I would never recommend them again.
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