My husband and I just purchased another room full of furniture for our house from Biltrite. Over the years we have only purchased from them (Maureen)! With our most recent purchase of our bedroom furniture, the manufacturer did not finish off the staining properly and there were minor detail problems. This furniture was considered one of the stores best quality manufacturers, and in spite of the initial problem, this manufacturer and biltrite stood behind the product to get it right!!! Maureen, one of the family owners came out to my home to view the problems, relay the info to the manufacturer, and presented us with options to remedy the problem. We could not have been happier with the trust they had in us to take our concerns very seriously. Maureen was able to turn a large blunder (done by the manufacturer) into a win-win situation for everyone involved. We can not say enough for Maureen and the customer service that she has shown us over the years. We will ALWAYS purchase from Biltrite.
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