It seems to get a prescription filled through a mail order company (medco) for the first time you have to go in for a nurse visit (not a doctor), even though your prescription is still good for another 5 to 6 months. Could it be for the money? But, when the nurse rolls her eyes, leans against the wall and huffs, that is unprofessional. When you have a letter in your hands that states, only your ""doctor"" can "" fax"", or your ""doctor"" can call in a ""new"" prescription (new meaning to the mail order company), or your ""doctor"" can use ""e-prescribing"" and not once did this letter say the customer could do this....(letter still with me). So the huffy nurse goes to get the head nurse who proceeds to tell the patient/their paying customer that their policy was not to fax, call, or e-prescribe. But they made an exception to have my husbands e-prescribed done for him. And she would have to get an exception for me after chastising me about their office policies. When the doctor's office and the mail order pharmacy cannot get their act together the consumer/patient suffers. But....what they both do not understand these days without superior customer service their salaries come from their patient/customer and without your customers you have no business and no salaries. So continue on the same path and hopefully your business will not go under. SO for this reason I am no longer a paying customer with good insurance and I wish you the best in the furture that you all will have jobs...staff..... \r
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