We have uesed them for years. They have always done a great job. You must be specific with them and tell them what kind of fur cut you want. We get ours extra short in the back so poop does not stick. If you want a certain cut for the breed tell them.They listen. If someone got a bad cut it is because they asked for something or did not ask for what they wanted. I recommend them as we have had no issues and have used them at least on 10 occassions,
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