I've had to call these guys 3 times over the past 4 years for both my heat pump and central AC. I've never had to wait more than a few hours, and the guys they sent over were very competent, friendly, and explained everything they were doing.\r
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Regarding the other people complaining about the lady, every time I call I get a guy. He's perhaps a little rough around the collar, but quite friendly and helpful.
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