I would like to take a minute to express my thanks to Victory Chevrolet. Approximately one year ago I purchased a new 2010 Silverado pickup truck. I was very satisfied with the sales team and everyone was very nice and accommodating in helping me get my new vehicle. Approximately 4 months after receiving my new truck, I noticed a very light “roaring” noise which sounded like a tire wearing bad. For the next few days I monitored the noise to see if it was getting better or worse. The noise was intermittent and I could not really figure out a pattern to the noise. The noise was more of a nuisance to me and I didn’t feel that it was anything “hurting” my truck, however, I wanted to address my concern with the dealership to ensure everything was alright. I must be honest, prior to addressing the issue, I told myself that it would probably be hard to get the dealership to do anything about it. The noise was hard to hear at times and I made the comment to my wife that it would probably be hard for any issues to be covered under the warranty. I stopped by the dealership one day after work to address the issue. Mike and Kathy pleasantly listened to my concern and Mike was eager to try to hear the noise that I was describing. We rode around trying to replicate the noise and unsurprisingly the noise was not there. Quite frankly I felt foolish but Mike told me that he believed me and asked me to come back in a couple of days to listen again. I did so and this time we could hear the noise. Because of Mike and Kathy’s persistent attempts of finding the source of my problem, I had my truck serviced under warranty. Victory Chevrolet went above and beyond my wishes and found a bearing issue in the transfer case. My truck was repaired in a timely matter and I was provided a loaner vehicle to commute back and forth to work while the repairs were made. I figured it would be like “pulling teeth” trying to get anything done but Mike and Kathy made things simple for me. Because of this I plan to always do business with Victory Chevrolet and recommend their services to everyone!
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