We contacted Triple Crown to inquire about their training for our Lab as well as boarding options.
We were told about the ""in kennel training (IKT) program and they recommended we met with a trainer for a one on one session with Kevin to address a current leash issue we were having with our lab.
We drove out there, met with Kevin and I must say that the 30 to 45 minutes he spent with us and our lab was priceless. Kevin was professional, very easy to talk to and our lab loved him. He had her walking on a leash without pulling within 5 minutes of starting training. His instruction was excellent, ensuring I was learning as well and could go home and continue training with confidence.
We toured the facility which was very clean and everyone we met was great. We have both our dogs booked for the 2 week in kennel training program in May and will write another review once they have completed that program to share how it went.
I have seen many reviews about the customer service being poor and wanted to share my experience. There were two girls at the front desk,one was excellent (one who made my reservations) while the other gave the impression she wanted to be anywhere but at work (she was arranging for my tour). She wasn't rude to me, just didn't seem to care about the customer's time too much.
Overall, those who were important to our experience that day were awesome and personally, we were treated great. There is always one in every crowd no matter where you go, however, the other staff were quick to step in and ensure our experience was great.
We are excited about the training program and if it is anything like the one on one sessions, our dogs will have a blast, receive some great training and will be be worth every penny.
See you in June with an update!
It is now June and we just picked up our lab yesterday from training. Kevin did a wonderful job with her and I can now take her for walks without any problems. In addition, she has learned to stay in place in the house, something she has never done. This is a wonderful thing as we wanted so much to be able to have her enjoy the home with us as one big family.
Our lab LOVED Kevin and was so happy when we saw her. She was well taken care of and in great spirits and it was obvious she had a great vacation and enjoyed every minute of her time at Triple AAA.
We will be using them from now on for all our boarding needs as well as all our training needs for our lab. I can't recommend them highly enough!!!
L
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