I called a few days before and asked the company to repair my refridgerator. They listened to all the details and quoted me $200-$250 over the phone. THey did not mention any other charges such as a charge for the estimate. And this is the second company I called and the first did not charge to give an estimate so I had no way of knowing this. They didn't arrive on time, calling later to say the person had a flat tire and could not make it. They then showed up without warning the next day. The person said it would be $375 to replace the ice maker and repair the motor on the refirdgerator. My wife was home and I wasn't, so she told him we would have to discuss it and get back to them. He then demanded a $35 fee for coming out and making the estimate. When she said that we were not made aware of this fee over the phone, he got defensive, threatened to put a lean on the house, and made my wife nervous to the point that she paid him. I then called to complain and the person who answered the phone (not the tech, but the person I had spoken to the other day) said that it was a standard fee. When I told him that another company had already been out and did not charge a fee, and that I was not told about it, he told me it was my fault for not asking. Then he hung up on me!
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