We are very picky people when it comes to our living quarters. After selling our home, we looked high and low to find a ""nice"" place to rent in Queensbury. From the outside, Schermerhorn rentals look very nice. Don't let this fool you. These people are the WORST when it comes to dealing with them. I asked for an additional towel bar to be installed in the bathroom (since there were 3 living here) and they said it would cost $100.00 for them to put one in. REALLY????? For a towel bar? So I ended up going to the store and getting one of my own. Then, I was cleaning the blinds in the bedroom and one of the slats broke. Mind you these blinds haven't been changed in years! (although they claim they change them often) I called and requested a new blind, I would install it, and they said since I broke it then I have to pay for another for $3.00 at a local store OR they would get it and charge me $15.00. I said ""but it's your blind"" and they replied yea but you broke it. Here I am trying to upkeep the apartment and they make me pay for their blind. Next, if you have a barking dog that bothers you, you may as well put up with it or move out. I filed a complaint 3 times with the rude office staff and they pretty much told me that since the dog was old and the owner of the dog was old there was nothing they could do about it. Really??? This dog barks at 10:30, 11:30 at night and 6 AM. So much for my sleep. The windows are paper thin so if your bedroom is in the front of the apartment you can FORGET about sleeping!!! You can hear all conversations, cars start, people walking, doors slamming and everything else. I agree with the previous reviewer...I have no idea how they ever passed code with these places. Also, beware cause in the winter months the pipes can freeze!!! I've heard on multiple occasions that the pipes freeze and burst. Good luck getting them to replace your furniture that has been damaged. The appliances are CHEAP, the dishwasher sounds like a lawnmower when it runs, the fridge is so small I'm not sure how a family could possibly use it, and the carpets are stained and super cheap. They will look for anything to keep your deposit so when I leave you can bet I will photo everything. Also, the kids run wild in here leaving their toys in your space and they have no respect for anyone else's area. We have found them playing in our driveway between our cars with their bikes. Parents just let them run wild. I could go on and on but I think you get the idea. I would never rent from these people ever again. The price they are charging is robbery for what you get. The lease is written to ONLY protect them and you are screwed out of everything. When you go put in a complaint they practically throw you out because they don't want to hear it. The office staff are terribly rude. I think you get the point. Rent elsewhere!!
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