They are slow, rude, and blatantly dishonest. After taking all day to diagnose a problem (because they let me car sit there most of the day when I had a morning appointment) they tried to charge me 30% more than the quoted price for parts and labor. Then they charged me a full hour of labor for a simple software update even though per the Chrysler service bulletin for the issue says .3 hours.
There is a reason why this place has horrible reviews. I should have known better. Mac Haik in Georgetown has great reviews and I will go there from now on even though it is further from my house.
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