In a nutshell, I was unhappy with the service and requested a portion of my $ back. I was written a check that bounced. The whole story....I saw Sarah on May 22nd 2011 for a cut and color. I requested a dramatically darker color with blended low-lights and a cut that would compliment my natural curls. When she was done with the color she asked what I thought. I honestly told her it really didn't look any different to me (except I could see some ""stripes"" in it if I looked close). She requested I give the color a few days and if I was still unhappy she would be glad to reappoint me another time and redo the color. I was charged $140 and was not pleased with the cut either. I really didn't feel as though Sarah had the skills I was looking for so I called Sarah back and told her I would rather be reimbursed for the cost of the color than reappointed and although I really wasn't happy with the cut either I thought she should at least be paid for her time therefore I would only request the cost of my color be reimbursed. She was polite and professional and said she would be happy to do that and wrote me a check for $90. Well, it bounced and I was charged and additional $15. I am now basically $155 into a hair cut I am not pleased with. I will be contacting the owner of the salon today and the better business bureau in order to resolve this matter. As for the color, none of my friends (or husband) were able to tell I had anything done at all. I went to an accredited college cosmetology program and had the color corrected. It cost me $40 and looks beautiful.
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