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Terrible Customer Service - Review by citysearch c | Images Bridal & Formal Wear

Images Bridal & Formal Wear

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Terrible Customer Service 4/25/2011

All brides-to-be, do yourself a favor and stay far away from Images Bridal. My daughter had a 12:00 appointment to try on bridal gowns. Upon arriving, we were not greeted by anyone and after about 10 minutes, I finally approached a salesperson to tell her why we were there. At that time a young woman walked us to the back of the shop and told us to start looking through the racks to see if we liked anything. I thought that rather strange because she never even asked my daughter what she had in mind as to style. We did pull out a few dresses and when the salesperson finally came back we asked her to see them in the correct size. She then told us that the samples did not come in assorted sizes and directed us to a dressing room to do our best with the sizes we had pulled (none of which were my daughter's size). Not once did anyone help my daughter button or zip or help her get into the gowns. Much unlike either Catan's or David's who offer exceptionally personal and preferential treatment. We were appalled and left one gown on the floor of the dressing room and stormed out of the shop. Disgraceful treatment. They should be ashamed to call themselves a bridal shop.\r \r The only reason I clicked a one-star rating is because I couldn't submit this review without rating the shop. They do not deserve even one star. more
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