This fall when we went shopping for studded tires, Johnson's Tire was a lot more than American Tire (where we called to price similar tires). We told Johnson's about the price difference and they matched American Tire's price. Johnson's Tire was more convenient-- and there are lots of good places to browse in the plaza (Grassroots, Title Wave, and REI). We bought our studded tires there and the salesperson quoted us $50 for the spring changeover.
I stopped in once this winter to have a light bulb replaced. It was reasonably priced and they were fast.
Today we had an appointment to have the tires changed back. We decided to get an oil change too. Don printed out the service estimate for us to sign. The tire change was listed as $74. We told him that we'd been quoted $50. He looked up who helped us in the fall and then came up with several reasons we should think $74 a reasonable fee. He said that, since we brought in two $5 off coupons (one for the oil change and one for the tire change) it was really like paying $64. He also claimed that he should have charged more than $74 because we had 17"" tires (even though the service estimate included a 17"" tire change). We left to have breakfast and were assured by Don that the car would be ready within an hour.
When we got back in an hour. We were told that the car was waiting for the oil change and it would be another half hour. Ugh! After a half hour, our car was ready. We asked to speak with the manager. When we explained the situation, he apologized and, bringing the ""Service"" back to their name, completely took off the charge for the tire change. We only paid for the oil change--and he even let us use our $5 off coupon. He apologized profusely. His concern and actions means we'll go back.
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