Rather than pay the several hundred dollar furniture moving fee, we decided to move our own furniture back into the kitchen after our laminate flooring was installed. We followed the given instructions, and the new floor tore in several places. Carpet Mart refused to do anything about it, and told us it was our fault for moving the furniture, and the warranty was now no good. The installer (a subcontractor for Carpet Mart) felt sorry for us and came and made some repairs on his own.
We also have had difficulty with estimates. If one salesperson tells us something, and we begin to move forward, another will tell us something different.
After having two bad experiences, we have learned our lesson. We will not use this store again.
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