Let me begin by saying, I travel a lot with my job, so I have lots of experiences with hotels, but I can honestly say I have never been treated so rudely as I did here. I recently stayed at this hotel for my best friends wedding. I had my wedding here in 2008 and her sister had her wedding here in 2009. My experiences both times were positive; however, this time proved to be a much different experience. After coming back from the rehearsal dinner the bride, the other bridesmaids and I went up to her bridal suite where I presented her with a scrapbook. Side note: There was a baseball tournament, prom, and other weddings that weekend. There was a party going on in a room down the hall, and some of the guests had complained throughout the night. As we all sat down in the suite and started looking at the scrapbook, security guard knocked on the door and when we opened it he pushed it all the way open and told everyone they have to get out of this room and that they are evicting the people that are staying in the room, including the Bride. I am sure we may have been loud walking into the room but the complaints they received all night were not from the 5 minutes we were in the room. At this point, we decided to go down to the lobby to talk about logistics for the following day. We still had complaints coming in for our room, but we were not in there. About 1 am we headed to the room, where we were washing our faces getting ready for bed, again another complaint call. Needless to say we called it a night. Night 2: My husband and I decided to get a room for the night of the wedding. We were hanging out in the pub downstairs, when I got tired and ready to go to our room. My husband walked me up, when we got there; security was coming out of our room stating we had the music too loud in our room. As a surprise my husband went upstairs while I was not looking and made a romantic gesture by putting out some roses and some soft jazz music on. There were about 10 people in the hallway 2 doors down with music blaring and having a very large party between two rooms. My husband went down to complain to the manager. The night manager said my husband was being aggressive and called the police on him. We decided to leave the hotel at this point. I saw the bride on the way out, and she asked why we were leaving, I told her because we were getting blamed for other people?s noise again. She started crying, and then when they went to their room, they had to deal with the same crap. What an awful experience for a Bride to go through on her wedding weekend and wedding night. This experience has put a bad taste in my mouth for this hotel and hotel chain, so much so that I do not plan on giving them any more of my business. Do not waste your time or money staying here, when there are many more hotel options in the area. If you do, be forewarned of what you might end up dealing with.
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