On March 31 I spoke with Anita (their manager) and made an appointment for a servicing of our unit due to a leak. The soonest she could get someone out was Apri 6. Appt was set for 3:30-4:00 pm. I took the day off without pay to be there when they came. At 4:20 I called to find out how much later the tech would be arriving. Spoke with ""customer service"" rep John. No record of my appt. Asked to speak with Anita. Not in. After insinuating that I had the wrong day (although there was no appt on another day for me either) and much insistence on my part, he finally agreed to try to reach Anita and have her call me. After no call back, I called again, spoke with Colleen, another ""customer service"" rep. She said to call back in 2 hours, Anita would be in. I called back in 2 hours. Anita wasn't in. I called up until closing time, no Anita. No return call. The next day (today) I called approximately 10 times, left messages each time for Anita to call back. Their ""customer service"" reps are a joke...can't answer questions, can't resolve issues. This time John actually accused me of never having talked to Anita because she doesn't answer the phone. He also said she didn't return my calls because they were too busy, with summer starting (April 7th.) Glad to know my business means so much.
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