Took my minivan in to have an already diagnosed Front Motor mount corrected. They were going to charge me 89 to have this diagnosed. When they called back they said that some of the mounts were ""soft"" but didn't need to be replaced. When we insisted that they look again. All of a sudden they found the problem. Had them fix it since this is a part I can only get at the dealer. When we came to pick up the car which was corrected in a timely manner. They gave me a note saying that they ran a 16 point diagnostic on the brake lights, turn signals, wipers ect.... Which I told them was a crock to their faces as I know I took the van in with a dead brakelight (I had the already bought replacement bulb with me), They said that they would correct this and I told them that I wouldn't be bringing my van back. Pro's:attempted to make me happy and correct their mistake. Friendly.
more