First cab came. The driver was surly and complained the whole way from South Side to Troy Hill. After my appointment I called for a cab from Troy Hill to the North Side. The operator said that the cab would come in 20-30min. After 45 min I called to enquire about my cab. The operator responed, "" are you still there?"" Of course I was still there. They had not sent a cab. I was told that a new cab would be requested but that I should call them every 20 min. I called, my phone died, some nice business let me plug in. After 2+ hours I asked what was happening. The operator said that the drivers are independent contractors and do not have to respond to my request. I asked if the operator had any other company that I could call. She gave men another number, Classy Cabs. I called. They said no cab for 1 1/2 hr. but that as a professional curtesy they do not send cabs to fares who have previously called another company. I called Yellow back. My request was still active there but no cabs were taking it. After 3 hrs.of sitting on a cold stoop, I am old and this was no small feat, I asked a total stranger who had a car full of kids if she would take me home and I could pay her. She did and I did. I called Yellow and canceled. I would still be sitting on the stoop if I had continued to wait for Yellow Cab,
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