Do not take your dog to this Newburgh butcher! I took my mini eski to be groomed. I went to pick him up. He had an obvious bald spot where the electric clippers had shaved him. I was looking at it intensely during pickup and then she said, ""He moves a lot when I go to shave around his face."" This is ALL she told me. I assumed that she was referring to the bald spot so I let it go and left. I had a sitter set up for my dog for the week as I was leaving for a funeral. Therefore, the sudden need for the groom so he wouldn't mess up the sitter's house with fur. I get a call from the sitters saying their is a gash where the bald spot is. I hadn't even looked all that intensely because I assumed the groomer would have told me if it were more than what I could tell besides blaming my dog for being fidgity! There's no way that my lil puppy didn't let her know something hurt. Well, when I got a call from the sitter, I told her I would give the groomer a call when I returned. I came back, gave her a call, and she refused to take responsibility. She said ""There's NO way that happened here. I am sorry but I don't give refunds. I will give a free groom but I don't DO refunds."" I said, ""I am sorry but after this I would not come back here ever again. You gashed my dog and then didn't tell me about it. The funny thing was she asked if I had taken my dog to the vet yet and told me that ""I can't just not take care of my dog if he is wounded."" Kind of like she didn't tell me that she injured my dog and then tried to berate me on the care I'm giving my dog. Terrible terrible. Would give double zero's but this thing won't let me! Butchered my puppy! Gave terrible haircut! Oh, and when I took him back in there to show her what happened, he was shaking so scared the whole time from her. Usually so excited to get his bath! Sad, sad, sad! BTW, have been a loyal customer for a LONG time since before she moved to this current location. Have never complained about the terrible haircuts she was giving because I knew she was doing me a favor when I didn't have an appointment half the time. I will never go back. Totally disappointed in the way she handled this. Never complained until now! She nicely called me a liar! LOL. This lady is sooo unprofessional when it comes to discussing a mistake she caused!
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