I write this with the full support of those that have known this fact for many years ... Gilbert's is operated by the Wicked Witch of Western Mass! Lighten up lady! You sell a product that should bring joy and instead you administer pain and suffering upon customers that god forbid spend money and support your local business. My extended family has had multiple interactions with the store and miss misery over the years and every one is the same. 1000 paper cuts upon you.
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