Unfortunately, I was forced to use them because they're the only factory authorized repair in Westchester for Frigidaire. They misdiagnosed my a/c the 1st time out then wanted to charge me again for a service call. Gave me a hard time about fixing the compressor only after they came out when I involved Frigidaire. Called to verify appt the day of to replace compressor and was told that probably no one would be coming out and could not give a reason. Called Frigidaire again to intercede. Simply put, if you have a choice of repair people, don't choose them.
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