We received a free estimate of cost and had the work done in a reasonable time frame. The owner fully explained the process and expected results. He arrived on time and performed the work without any complications, moving furniture as necessary and as agreed upon. Their web site indicates a money back guarantee if not satisfied. We have not been disappointed to date, in fact, quite the opposite. A nice touch was a free bottle of spot cleaner and booties so we could walk on the carpet during the 4-6 hour drying time
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