I was a client of this salon for several years, but after working with Desiree, I won't be any longer. She absolutely refused to re-do a highlight job that she charged me $130 for -even though I had 2 inches of root grow out that was still visible when I left the salon. She is not a good colorist and is not at all sympathetic or caring once she takes your money! I had a MEDICAL CONDITION that left me HOSPITALIZED. BUT SHE DID NOT CARE AT ALL ABOUT THAT -- Her words were ""I need to make sure that I make money"". Not only did she refuse to offer any kind of discount to fix it, but she then went on to insult me and tell me that I ""could be making up this story just to try and get a discount"". Yes, the people that work there will be nice at first..but the minute you complain they treat you like a liar. I can't believe they would be willing to let go a client after several years over something this ridiculous!! They do not know what ACTUAL CUSTOMER SERVICE IS!!. I RECOMMEND AVOIDING THIS PLACE AT ALL COSTS!! MY NEXT STEP WILL BE A COMPLAINT TO THE BETTER BUSINESS BUREAU!!!
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