I sent in a new pair of brown suede shoes to be soled. There was a band of nylon strap that ran across the upper and it was fringed and damaged when I received it. The work was absolutely atrocious, especially considering that this was a new pair of shoes. There was also black shoe polish and dressing randomly dotted every where and also on the band. When I went there he called my shoe ""cheap"" and that he just rubbed the spots with a towel. Totally upsetting. I posted pictures of the damage. You can see the fringing of the strap right and some black blotches right above the sole.
more