I chose Gentle Dental as my new dental provider. My insurance would be effective on 5/1/11 so I decided to call to make an appointment after that date. I called in and spoke to Irene and told her that I wanted to make an appointment after that date.Irene was so rude, she refused to set up an appointment and basically refused to listen to reason. I told her that I already changed my primary dentist through Aetna and the effective date would be 5/1/11. She rudely told me to call back after May 1 and and that point they would see my name on the list as a new patient. I told her I did not appreciate her attitude and tone. She was so nasty, I hung up the phone.
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