There was a small area of mold on the wall near the floor by my shower and I figured it was just from the door splashing or leaking on that spot. I got down close to it and saw that the whole area was wet and when I started getting my hands in there I was peeling back paint and wet drywall. Yep there was a leak behind the shower and it had soaked through the wall and soaked the wood.
Based on earlier reviews here I called AAA Auger around noon and they said someone would be at my house around 5pm. Mind you, this was at the start of a holiday weekend...my insurance company wasn't open so I figured I'd have a tough time getting an appointment or even reaching a live person. With AAA, it was no problem.
The plumber, Curtis, showed up just before 5pm. Nice guy, very friendly and personable. And he knows what he is doing, which is always a plus. He got to work quickly and only needed a couple of minutes to figure out where the leakS (yes there were a couple) were. He didn't try to sell me on any extra services or products. He told me how much it would cost and once I agreed he got to work and took care of it quickly.
Of course I was happy that they fixed the problem and gave me some good advice on how to prevent future problems and what to keep an eye on over the next couple of years (my house is 20yrs old). But I was happy that they stuck to their schedule so well. The receptionist explained everything to me in detail, Curtis called about 20min before he showed up, and everything went smoothly. I had to work that evening and needed some sleep so knowing exactly what to expect and when let me get some good rest in before work.
Almost forgot...their price was good too. I didn't feel like I was being gouged or anything. T
The reviews are legit. I highly recommend AAA Auger!
more